Cancellation & Refund Policy

Stream247 is a subscription service operated by RGTS Software Inc.. Plans are billed monthly or yearly in advance and renew automatically through Razorpay until you cancel. There is no free trial, so please review the features and limits on our Pricing page before you subscribe. If you have questions before buying, contact us — we are happy to give a demo.

• The account owner can cancel at any time from Billing → Cancel subscription in the dashboard. This stops auto-debit, and no further payments are taken.
• Your plan stays active until the end of the billing period you have already paid for. After that, webinars can no longer go live until you choose a plan again. Your data is kept as described in our Privacy Policy.
• You can also cancel the auto-debit mandate from your bank or UPI app. Please cancel in Billing as well, so that your account shows the correct status.

Monthly payments are non-refundable once the billing period has started. Cancelling stops the next renewal.

If you cancel a yearly plan within 7 days of the first payment, you can request a refund of the unused months on a pro-rata basis. After 7 days, yearly payments are non-refundable, and the plan stays active until the end of the paid year.

When you switch to another plan, the new plan starts immediately with a new billing cycle and your previous subscription stops. The remaining days of the previous plan are not refunded or carried over.

• Duplicate or double charges for the same billing period.
• A payment taken after you had cancelled the subscription.
• A serious outage caused by us that stopped you from using the Service for a substantial part of the billing period — we will offer a full or partial refund or service credit.

• Partial use of a billing period, unused webinars, seats or attendee capacity.
• Problems caused by services you connect yourself (such as your email or WhatsApp provider), or by your or your attendees' internet connection or devices.
• Accounts suspended for breaking our Terms of Service.

If a renewal payment fails, Razorpay may retry the charge. If payment is still not received, paid features are paused until the subscription is renewed. You will not be charged a late fee.

Email [email protected] from the email address of your account, with your workspace name, payment ID or invoice number and the reason for the request.

• We reply within 2 working days.
• Approved refunds are sent to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show the amount.
• Refunds include the GST charged on the refunded amount.

If you bought a course, product or service from a Host during or after a Stream247 webinar, that purchase is between you and the Host. Please contact the Host for refunds; RGTS Software Inc. is not the seller of those products.

RGTS Software Inc.. Email: [email protected]. Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.