Legal
Last updated 3 November 2026
This Privacy Policy explains how RGTS Software Inc. ("we", "us", "our"), the operator of Stream247, collects, uses, shares and protects personal data. It is written with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 in mind.
It covers two groups of people: Hosts (our customers who create a Stream247 account and their team members) and Attendees (people who register for or join a Host's webinar).
From Hosts: name, email address, mobile number, password (stored only as a secure hash), workspace name, team members' names and emails, billing details (company name, GSTIN, address), subscription and payment records, and content you upload such as videos, slides, pages and messages.
From Attendees: the details a Host's registration form asks for (usually name, email and mobile number, plus any custom questions), registration source and campaign (UTM) details, attendance and watch time, chat messages, poll answers, questions and offer clicks.
Automatically: IP address, browser and device type, pages visited, and cookies described below. We use this to keep the Service secure and working, and to show analytics to Hosts.
Payments: card, UPI and bank details are entered directly with our payment partner Razorpay. We do not see or store your full card number or UPI PIN.
We process Host data to perform our contract with you, to meet legal obligations and on the basis of your consent where required. Hosts are responsible for obtaining Attendees' consent for the purposes they state on their registration pages, including reminders by email or WhatsApp. You can withdraw consent at any time; this will not affect processing that happened before you withdrew it.
Our servers and service providers may store and process data in India and in other countries, such as Singapore, the European Union and the United States. When data is transferred outside India, we use providers that apply appropriate security measures and we follow any restrictions notified under Indian law.
We keep Host account and webinar data while the account is active. After an account is closed, we delete or anonymise it within 90 days, except records we must keep for longer by law (for example invoices and payment records for tax purposes). Hosts can delete webinars, recordings and contacts from the dashboard at any time.
We use encryption in transit (HTTPS), hashed passwords, encrypted storage of connected-account secrets, access controls and regular backups. No system is completely secure; if a personal data breach affects you, we will notify you and the relevant authorities as required by law.
Subject to law, you can ask to access a summary of your personal data, correct or update it, erase it, withdraw consent, and nominate another person to exercise your rights if you are unable to. Attendees can unsubscribe from a Host's messages using the link in those messages.
To make a request, email [email protected]. We may need to verify your identity first.
The Service is meant for adults. Hosts must not knowingly collect personal data of children (under 18) through Stream247 without verifiable consent of a parent or lawful guardian, as required by law.
If you have a concern about how your data is handled, contact our Grievance Officer at [email protected]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. If you are not satisfied, you may approach the Data Protection Board of India once it is in operation.
We may update this policy from time to time. We will post the updated version here with a new "Last updated" date and tell Hosts about important changes by email or in the dashboard.
RGTS Software Inc.. Email: [email protected].